About the Founder

Carrina Kwok

With more than two decades of experience within the insurance and TPA industry, Carrina Kwok has developed a positive history and reputation with local and international insurers and brokers.


Carrina has an excellent track record of successful handling of complex and unorthodox claims to a global scale and has always accomplished her work with refreshing patience, communication, and decorum.


With a background in the TPA realm, Carrina has directly handled claims for local hospitals, franchise distribution companies, and airport service companies. Her work with self-insured employers is exemplified by her 90%+ success rate for pre-action settlements.

Aligned with the goals of Gemini Claims & Management, Carrina dedicates herself to ensuring that the claims process will proceed as efficiently as possible so that your company can focus on running your core business stress free.